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JCC Payment and Refund Policies 

Credit Card Transaction Service Fee

Effective December 1, 2024 all credit card transactions* made to the JCC through your JCC account will automatically include a 2.7% service fee. This amount does not exceed the expense the JCC incurs to process these transactions. This service fee will apply to credit card transactions only. This fee cannot be waived and is non-refundable. In order to avoid the service fee, payment can be made by EFT, debit card, check or cash. If switching to EFT, our system allows you to securely enter your protected bank account information. Our staff can delete payment methods, but never have access to your account details.

Refund Policy

Non-Tuition Based Programs

• All refunds will be in the form of a system credit.
• System credits can be used for any outstanding balance, future purchase, or donation and are valid for 2 years from the date of issue.
• Full system credit will only be given when requested at least 7 days prior to a program start date. After that date credits may be issued for extenuating circumstances only and will be prorated based on the number of classes attended if applicable.
• Requests made between day 7 and the program start date will incur a $25.00 administrative fee, if the program costs is less than $25 no refund will be issued.
• No credits are given for missed classes. However, as a Community Center we recognize unusual circumstances arise and may be accommodated.
• The JCC reserves the right to cancel programs. For programs cancelled by the JCC system credits will be issued, no request is necessary.

Early Childhood

• A non-refundable deposit of one month’s tuition per enrolled student is required at the time of registration. This deposit will be applied to the last month of the program.
• If a family decides to disenroll their child the family is responsible for the deposit and tuition balance until their spot is filled. A refund of unused tuition will occur only when a child has disenrolled because the JCC has determined that the disenrollment is necessary.
• Any absence due to illness will not be eligible for a refund or credit, except in extreme cases at the discretion of the Early Childhood Director.

Camp

• The deposit plus any additional camp payments made are fully refundable through March 3, 2025.
• If you paid by credit card the credit card fee is not refundable.
• There are no refunds or credits after March 3, 2025.
• Changes in reducing weeks or programs made between March 4, 2025 and June 1, 2025 will incur a $250 fee per camper.
• Internal program changes made after June 1, 2025 will incur a $100 administrative fee per camper.
• Camp fees must be paid in full for the 2025 season by May 5, 2025. Defaulting on a payment plan will result in loss of discounted pricing.
• Requests for refunds or credits for dropped weeks after camp begins will not be honored.
• Any absence due to illness will not be eligible for a refund or credit and will not be able to be made up, except in extreme cases at the discretion of the Camp Director.